Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Scott and White Care Plans is a Health Maintenance Organization (HMO) located in central Texas that offers a wide range of health care benefits under the Texas Employees Group Benefits Program (GBP). If you live in a county within the plan’s service area, you can enroll in Scott and White Care Plans.
Please note: Scott and White Care Plans will not be part of the GBP offerings as of September 1, 2021.
In an effort to improve communication with non-English speaking participants, Scott and White Care Plan uses the interpretive services of AT&T. When calling your plan representative with questions or concerns, you can be linked with an interpreter if you speak little or no English. Simply let the Scott and White Care Plan Customer Service Advocate know your primary language, and your call will be completed with the help of an AT&T interpreter.
24 hours a day / 7 days a week
3000 Briarcrest, Suite 422 Bryan, TX 77802