Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
This retirement information is based on current ERS laws and rules. If you have taken a withdrawal of your retirement account balance, you no longer have those years of service credit in your account. They will not count towards your years of service credit at retirement.
Health and other insurance benefits for employees and retirees are subject to change based on available State funding. The Texas Legislature determines the level of funding for such benefits and has no continuing obligation to provide those benefits beyond each fiscal year.