Customer Service is available by phone and email 8 a.m. to 5 p.m., Monday through Friday.
Wait times are lengthy due to high call and email volume. We appreciate your patience.
Members can do some activities themselves through their self-service ERS OnLine accounts and can get information about coverage by contacting the benefits plan directly.
A TexFlexSM dependent care flexible spending account (FSA) is available to all benefits-eligible active employees with an eligible dependent.
This FSA reimburses you for eligible child (under age 13) and adult care expenses. These are expenses that you have to pay for so you can work. This account helps you pay for costs such as dependent care, before and after school care, nursery school, preschool and summer day camp.
The TexFlex health care FSA is administered by PayFlex Systems, Inc. To learn more about this FSA visit the TexFlex website or call TexFlex Customer Care toll-free at (866) 353 -9839 (TTY:711). Representatives are available to assist you Monday through Friday, 7 a.m. to 7 p.m. CT and Saturday, 9 a.m. to 2 p.m. CT.