Why work in the ERS contact center?
Looking for a job with meaning?
The Employees Retirement System of Texas (ERS) offers competitive benefits to enhance the lives of its members.
“Working as a public servant to assist fellow state employees is rewarding. We frequently hear from our members that ERS provides the best customer service of all the state agencies and it has become a source of pride.”
Clayton S., Member Benefits Counselor III, Team Lead
ERS Contact Center over 2 years
For each State of Texas employee, the journey starts with their benefits. Benefits remain important throughout every stage of their life. Employees and retirees earn insurance and retirement benefits in return for helping to make Texas a great place to live, work and visit.
The ERS Contact Center is the front line in supporting our members. We strive to educate and provide guidance to our members as they navigate all stages of life and career.
We continue to support our members through all of life’s changes from new jobs, expanding families to retirement.
For more information visit our How to Apply page
We've focused on personal and professional growth!
“There is positive encouragement for self-development, project involvement, and advancement. Our work environment is fast-paced and constantly evolving. We are dedicated to working as a team that allows everyone’s talents to flourish. Our work can be challenging but rewarding. We are fun, innovative, motivating, responsible, positive, and supportive.
Natasha Austin, Service Recovery Specialist/Member Advocate – Program Specialist II
ERS 10 years, started in the Contact Center
You will begin your journey as a temp-to-hire Benefits Counselor, handling inbound phone calls. Temp-to-hires have the opportunity to become ERS employees after demonstrating the necessary skills for success and pending citizenship verification.
After hire, as you continue to develop the skills and subject matter expertise you will have more opportunities to learn new skills and subjects. This may include:
- meeting with members face to face,
- handling emails and
- participating in projects.
During your tenure, you will have training opportunities targeted toward improving your professional skills and developing your talents in line with your career path goals.
Taking advantage of these development opportunities paves the way for:
- advancement within Customer Service and the agency,
- developing leadership skills and
- building the foundation necessary for a long-term career with ERS.
We have competitive benefits that support work life balance!
“It is fast-paced, lively, and fun. I feel my coworkers care about me, and there are a lot of activities to keep me engaged. It is great to know that I have great benefits with my active employment and that I will have a retirement for myself later down the line. We are a great team and we do our best to come together to help each other grow and to help our members."
Katie Walshire, Member Benefits Counselor IV
ERS Contact Center over 3 years
As a temp-to-hire, employees may be eligible for benefits through their staffing agency.
As an ERS employee, benefits include:
(Total Value $4,828 / month)
|Starting Salary: $3,400 / Month
||Hours of operation: 7:30 a.m. -5:30 p.m., M-F
- No weekends!
- No shift work!
Benefits Value: $1,428+ / Month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Optional Benefits
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- Discount Purchase Program
- 8 hours sick leave per month
- 8 hours vacation per month with potential to earn more with longevity
- Additional PTO earning opportunities
- EAP Services
- New Year
- MLK Jr Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving & the day after
- Christmas Eve through December 26
Walking distance of many different bus routes and other public transportation options
Walking distance to different restaurants and downtown Austin events/venues
Ongoing career learning and skill development
What our members saying about us!
"Your staff attended to my business professionally, cordially and patiently. I’ve been dealing with several organizations throughout my retirement transition and ERS is hands down the BEST! Kudos to the telephone staffers and leadership who appear to have created a healthy culture & hired and trained well”
"I didn’t know what to expect as this was my first time to talk to anyone at ERS. Most professional and courteous service I have ever received. Thank you ERS."
"Your staff was readily able to answer all of my questions, was professional, courteous and very patient. It is a pleasure to work with people like this and I thank you for what you do in taking care of Texas and its employees!"
"I cannot be more pleased by the way the counselor treated me today. She is very kind, very honest, very knowledgeable and helpful. She made what could have been an unpleasant experience a positive thing and gave me useful information to try to make things better for myself. I could not be more pleased by the excellent customer service she gave me today."