Network Administrator

Position Title: Network Administrator
Salary Group: B18 - B22
Posting Date: 1/21/2020
Posting Number: 1246
Salary Type: Monthly
Closing Date: Open Until Closed
Class Number: 0288 - 0290
Salary Range: $3,293.41 - $5,321.67
Number of Positions: 1

Essential Functions

Who we are
The Employees Retirement System of Texas (ERS) administers the retirement and group health benefit programs for the employees and retirees of State of Texas agencies and some higher education institutions.  These programs are an investment in the state workforce, funded by participating members and the state.  The benefits help ensure that Texas has the workers needed to provide services Texans rely on daily.  These benefits contribute to the financial security and overall well-being of State of Texas employees, retirees and their families and help to make Texas a great place to live, work and visit.
 
What we need
A Network Administrator to perform routine (journey-level) to highly complex (senior-level) network and telecommunications work.  Work involves the implementation, maintenance, and monitoring of local area networks, wide area networks, Internet and intranet systems, and network segments.  This position works under moderate to limited supervision, with limited to considerable latitude for the use of initiative and independent judgment.  Additionally, you must have excellent technical and analytical skills, be detail-oriented, a self-starter, and team player as well as have strong customer support, communication, and interpersonal skills.
 
What you will get
We offer a competitive salary, excellent health benefits, and a stable, dynamic work environment in Austin, Texas, close to the capital and across from the University of Texas.  This is not just a job, but an excellent opportunity to help thousands of Texans plan their future.  We offer flexible hours and opportunities for training, growth, and advancement.
 
What you will do (Essential Functions)
  • Implement, administer, and support agency local area network (LAN) / wide area network (WAN) infrastructure including, but not limited to, data center, network backbone, network edge, wireless LAN (WLAN), and wiring closet systems and technologies.
  • Implement, administer, and support agency network security infrastructure devices and technologies including, but not limited to, web and email filtering, network access systems, Virtual Private Networks (VPNs), and Firewalls.
  • Implement, administer, and support agency Unified Communication (UC) systems including, but not limited to, telephony, instant messaging and collaboration infrastructure, systems, and technologies.
  • Administer and support mobile communication devices and related services.
  • Develop and maintain documentation and procedures to facilitate UC, mobile, and network system administration and use.
  • Assist with the design of UC and data network systems and infrastructure and evaluates communications technologies.
    1. Perform regular periodic network analysis and testing.
    2. Recommend operational and security enhancements for the network and UC systems.
    3. Evaluate UC, mobile communications, and network technologies for potential acquisition, and assists with the evaluation of various hardware and software resources to identify strengths, weaknesses, and potential benefits to the agency.
  • Provide excellent customer service to agency staff and vendors.
    1. Consult with end-users to gather information in order to determine requirements for implementation of UC and network systems.
    2. Maintain positive business relationships between ERS and vendors.
  • Work trouble tickets and work order service level objectives.
  • Perform on-call and after hours work as required.
  • Attend work regularly in accordance with agency leave and attendance policies.
  • Comply with all applicable agency policies and procedures, including safety and standards of conduct.
  • Perform other duties as assigned.
 As Network Administrator IV, you will perform the above duties in an advanced and complex manner with greater responsibility and standards.
 

Required Minimum Qualifications

What you must have
 
Required Minimum Qualifications:  Your application for employment must reflect how you meet each of the following minimum qualifications:
  1. Graduation from an accredited four-year college or university. Each year of related experience over the required minimum may be substituted for one year (30 semester hours) of required college credit, up to two years.
  2. Two (2), Three (3) or Four (4) years of experience (depending on classification) in data network system support work.

Preferred Qualifications

What we prefer you have

Preferred Qualifications:  Your application for employment should reflect how you meet the following preferred qualifications:
  1. Two (2) years of telecommunications experience, including experience with advanced UC, ACD, FAX and Voicemail systems.
  2. Two (2) years of network administration experience, including experience with switching devices, firewalls, and VPN solutions.
  3. Two (2) years of experience with Cisco Communications Manager and Cisco Unity.
  4. Experience working with a call center environment.
  5. Experience working with Cisco networking equipment.
  6. Major course work in data processing, computer science, management information systems, business, or related field.
  7. Cisco CCNA certification.

Other Information

Special Requirements and Work Environment
  • Must be able to lift and carry loads weighing up to 35 pounds.
  • Occasionally works in narrow spaces and maintenance areas such as equipment closets or plenum areas.
  • Occasional moving and climbing of ladders.
  • Occasional crouching or crawling under furniture, work surfaces, or equipment.
  • Occasional reaching over, under, around, or between furniture, cubicle parts, or equipment.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
 
Other Information:  Work is performed in an office environment and requires appropriate business attire.  This position may require access to privileged, confidential, or sensitive data.  ERS will conduct either a TXDPS or FBI criminal history check on all new hires.  For more information about this policy inquiries can be made to employment@ers.texas.gov.
 

Military Occupational Specialty (MOS) Codes

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.  Please contact Human Resources at employment@ers.texas.gov  with questions or for additional information.