Position Title: Business Integration Specialist (salary updated)
Salary Group: B20 - B22
Posting Date: 5/17/2021
Posting Number: 1298
Salary Type: Monthly
Closing Date: Open Until Closed
Class Number: 0221 - 0222
Salary Range: $5,000.00 - $5,500.00
Number of Positions: 1

Essential Functions

Who we are
The Employees Retirement System of Texas (ERS) administers the retirement and group health benefit programs for the employees and retirees of State of Texas agencies and some higher education institutions. These programs are an investment in the state workforce, funded by participating members and the state. The benefits help ensure that Texas has the workers needed to provide services Texans rely on daily. These benefits contribute to the financial security and overall well-being of State of Texas employees, retirees and their families and help to make Texas a great place to live, work and visit.

What we need
A self-managed leader that will thrive in a very fast-paced, high pressure business environment with strict deadlines and a high volume workload. We are looking for an experienced business professional who can understand and communicate technical information to various groups of individuals on behalf of the business, someone who is a strategic visionary and can collaborate with individuals by developing and maintaining strong working relationships. Someone that is customer focused, can easily identify and understand customer needs, anticipate customer impact, and effectively communicate as appropriate to different audiences. You must be an analytical thinker, a self-starter, have a keen eye for detail, have strong organization and communication skills, and be motivated to meet the demands of customer requests. Our ideal candidate will be able to multi-task and track a continuous high volume workload of incoming requests, be able to provide continuous updates to leadership and customers on the status of work assigned, and be able to quickly adapt to change. You will serve as the division’s technical lead for system changes, data fixes, and/or project implementations, which may require you to lead meetings, require you to make quick business decisions, and work with leadership throughout the agency. Work involves gathering, developing, and assisting with documentation of user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; providing research and special project support; providing technical assistance to internal staff and external agencies and vendors, and a number of other operational responsibilities.
 
What You Will Do - Essential Functions includes, but is not limited to
As Business Analyst I performs functions:
  • Serve as Customer Benefits business integration liaison to Information Systems (IS):
  • Serve as the division’s technical lead on minor system changes and data fixes, and/or project implementations.
  • May manage the customer service request life cycle and determine viable system release dates and coordinate with other divisions.
  • May review and edit requests from users for proposed system changes and additions to determine project scope.
  • Evaluate and disseminates information received from multiple sources, analyzes and validates data received, and translates information into details based on audience and customer need.
  • Identify and approve system requirements necessary for project implementation.
  • Update set up tables in the PeopleSoft system.
  • Work with IS Staff in designing and implementing methods to meet the needs of the agency and in prioritizing work orders.
  • Collaborate with stakeholders, to identify and document business need, initiate projects, obtain authorization and commitment, and demonstrate project feasibility.
  • Identify and resolve issues and risks associated with approved projects; identify potential project risks and difficulties, and design strategies to mitigate or avoid them.
  • Compose system enhancement requests.
  • Monitor and manage project quality to ensure project deliverables are acceptable.
  • Participate in user acceptance testing and testing of new system functionality by developing test plans, validating results, and coordinating testing efforts with QC and end users.
  • Provide guidance to end users on devising effective and efficient approaches to achieve objectives.
  • Analyze, document, and test new or existing business processes and procedures for process efficiency and effectiveness.
  • Review business processes and practices and make recommendations to streamline functions, reduce customer elapsed wait time, and improve the overall customer service experience.
  • Communicate project information and system changes effectively to management and impacted areas.
  • Identify appropriate communication that needs to be relayed to agencies, members, and retirees regarding system changes or enhancements and coordinate that communication with the Customer Benefits Communication Coordinator.
  • Research, analyze, and triage member and/or system issues.
  • Communicates and explains laws, rules, and procedures governing member and retiree benefits, verbal or written, with agencies, vendors, members and retirees.
  • Assists with gathering and organizing data, and drafting or editing division materials such as forms, manuals, letters, charts, policies, and procedures.
  • May manage operational task of low level effort of SQLs, to include running, analyzing and distributing SQL queries to impacted departments within Customer Benefits
  • May perform other duties and special projects as assigned.
 
As Business Analyst II performs functions as BA I and:
  • Serve as the division’s technical lead on low risk and low scope system changes, data fixes, and/or project implementations.
  • Coordinate and complete medium profile projects
  • Manage operational task of medium level effort of SQLs, to include running, analyzing and distributing SQL queries to impacted departments within Customer Benefits

Required Minimum Qualifications

Your application for employment must reflect how you meet each of the following minimum qualifications:
  1. Completion of two (2) years (60 semester hours) of college credit from an accredited college or university with major coursework in business management, or related field. Each year of related experience over the required minimum may be substituted for one (1) year (30 semester hours) of required college credit.
  2. One (1) to three (3) years of business experience (depending on classification level) which must include:
    • Analyzing system, and/or process requirements.
    • Experience assisting with transforming user requirements into functional requirement specifications.
  3. One (1) year of experience gathering and documenting system process or procedures.
  4. One (1) year of coordinating multiple independent project work simultaneously.

Preferred Qualifications

Your application for employment should reflect how you meet the following preferred qualifications:
  1. Experience with PeopleSoft.
  2. Experience with project (UAT) testing and project timelines.
  3. Experience with Pension and Benefits Administration.

Other Information

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
 
Other Information:  Work is temporarily performed remotely due to the COVID-19 pandemic.  When it is safe to return, work will be performed in an office environment.  May be required to work overtime and perform on-call or scheduled after hours work as required.  This position may require access to privileged, confidential, or sensitive data.  ERS will conduct either a TXDPS or FBI criminal history check on all new hires.  For more information about this policy inquiries can be made to employment@ers.texas.gov.

Military Occupational Specialty (MOS) Codes

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf)  along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.  Please contact Human Resources at employment@ers.texas.gov  with questions or for additional information.