Position Title: Survivor Benefits Analyst III - IV
Salary Group: B18 – B20
Posting Date: 6/29/2021
Posting Number: 1301
Salary Type: Monthly
Closing Date: Open Until Closed
Class Number: 2914 - 2915
Salary Range: $3,700.00 - $4,100.00
Number of Positions: 1

Essential Functions

Our mission is simply stated:  ERS offers competitive benefits to enhance the lives of its members.  Each team member across the agency contributes to our ongoing success.

Seeking Survivor Benefits Analyst to perform highly complex (journey-level) to advanced (senior-level) benefits administration and assistance work in Survivor Benefits team while ensuring the confidentiality of member personal data. Work involves determining benefit eligibility, calculating benefit amounts and providing education for Chapter 615 and survivor benefits. Works under the limited supervision of the Retirement Benefits Processing supervisor with considerable latitude for the use of initiative and independent judgment.  The ideal candidate will display tactful communication to members about serious topics, strong drive to help others, an empathetic disposition and enjoy working independently on complex tasks.

Essential Functions includes, but is not limited to
  • Efficiently answers questions, educates, and counsels members, retirees and beneficiaries in person or over the telephone regarding Chapter 615 and survivor benefits. This involves researching and analyzing laws and rules, policies and procedures, benefit calculations, eligibility requirements, etc.
  • Performs research and analysis to interpret and apply laws and rules, policies and procedures in determining benefit calculations, eligibility requirements, etc.
  • Determines heirship and eligibility for survivor benefits as well as calculates benefit amounts. This can include analyzing historical documents, including beneficiary designations, researching deaths through various external channels and creating benefit packets to beneficiaries.
  • Processes reported deaths and various incoming documents through a worklist or other assignment means. This includes, but is not limited to, Guardianship, Letters of Testamentary, survivor benefit claim forms and Death Certificates.
 
As Survivor Benefits Analyst IV, performs functions as an Analyst III and also:
  • Perform analysis work on high profile member accounts and situations.
  • Assist with complicated member accounts.
  • Leverage experience and knowledge to resolve escalations for high profile member accounts.

Required Minimum Qualifications

Your application for employment must reflect how you meet each of the following minimum qualifications:
  1. Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit.  Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit.
  2. Three (3) – four (4) years (depending on classification level) of benefits or customer service experience.
  3. Two (2) - three (3) years of experience (depending on classification level) applying and explaining complex laws, rules, policies and procedures.
  4. Two (2) years of experience performing analytical work and applying analytical procedures. Analytical work could include, but not limited to: Analyzing claims for compliance before payment (health, insurance, etc.); reviewing available benefits and determining if someone is qualified based on rules, laws, procedures, processes, etc. and/or performing quality assurance functions.

Preferred Qualifications

Your application for employment should reflect how you meet the following preferred qualifications:
 

  1. Graduation from an accredited four-year college/university with major course work in a field relevant to assignment.
  2.  Experience using PeopleSoft or other automated payroll or benefits delivery system.
  3. Experience in administering employee benefit plans.

Other Information

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
 
Other Information:  Work is temporarily performed remotely due to the COVID-19 pandemic.  When it is safe to return, work will be performed in an office environment.  This position may require access to privileged, confidential, or sensitive data.  ERS will conduct either a TXDPS or FBI criminal history check on all new hires.  For more information about this policy inquiries can be made to employment@ers.texas.gov.

Military Occupational Specialty (MOS) Codes

There are no equivalent Military Occupational Specialty codes associated with this position.  Please contact Human Resources at employment@ers.texas.gov  with questions or for additional information.