Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
This means incorrect or incomplete information provided to ERS, its insurers or administering firms for the purpose of obtaining any insurance coverage or benefits provided by the Texas Employees Group Benefits Program (GBP), retirement benefits or that would otherwise harm ERS or the trust funds it administers.
To report fraud, waste or abuse occurring at a Texas state agency, college or university, call the SAO Hotline (800) TX-AUDIT (892-8348). More information is available on the State Auditor's web site for fraud reporting.
Note: This form is not for notifying ERS of updates to your specific account information.
Do you know of a participant in the Texas Employee Group Benefits Program (GBP) who is using tobacco and has not certified to ERS that he or she is a tobacco user?