Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Section 2157.0685(b)(2) of the Texas Government Code and Texas Administrative Code Section 212.41(c) require that upon approval and execution of a statement of work (“SOW”) by the Department of Information Resources (“DIR”), the SOW will be posted on the initiating agency’s internet website in its entirety, subject to the exceptions in the Texas Public Information Act and opinions of the Office of the Attorney General. Vendor: Deloitte Consulting LLP Service: Identity Access Management Services Contact: Joanna Gonzalez (Joanna.Gonzalez@ers.texas.gov), (512) 867-7137 Vendor: Grant Thornton LLP Service: Pension and Benefits Assessment Contact: Joanna Gonzalez (Joanna.Gonzalez@ers.texas.gov), (512) 867-7137 Vendor: IBM Business Resiliency Services Service: Multivendor Information Technology Recovery Services Contact: Joanna Gonzalez (Joanna.Gonzalez@ers.texas.gov), (512) 867-7137 Vendor: KPMG LLP Service: Data Governance and Data Quality Management Implementation Contact: Chuck Turner (Chuck.Turner@ers.texas.gov), (512) 867-7347 Vendor: Myers and Stauffer LC Service: Penetration Test Services Contact: Joanna Gonzalez (Joanna.Gonzalez@ers.texas.gov), (512) 867-7137 Vendor: Weaver and Tidwell LLLP Service: Enterprise Risk Management and Business Impact Analysis Services 2019 Contact: Bernie Hajovsky (Bernie.Hajovsky@ers.texas.gov), (512) 867-7454