Mental health support and resources

If you or a loved one has feelings of anxiety, stress, isolation or depression, you’re not alone. Nearly one in five Americans reports the pandemic has made a significant impact on their mental health. Here are some resources that may help.

Screening for depression, outpatient care

For those enrolled in the HealthSelect^SM Medicare Advantage Plan preferred provider organization, you have access to an annual depression screening with $0 copayment. The screening must be done in a primary care setting that can provide follow-up treatment and/or referrals. Participants also have access to outpatient mental health care services. Please refer to your Evidence of Coverage or call (855) 853-0453 TTY:  711 for more information.

Virtual behavioral visits

With virtual visits, you can connect with your provider by phone or video — in the comfort of your home. Licensed behavioral health professionals can provide treatment for:

• stress or anxiety,
• anger management,
• trauma and loss,
• addiction,
• depression and
• substance abuse.

Coverage may depend on your health plan benefits, so sign in to your health plan account or call the number on your member ID card first to learn what benefits may be available to you.

Emotional support by phone or mobile app

Some emotional support programs, phone services and mobile apps such as Sanvello or Talkspace may be included with certain health plans. Sign in to your health plan account or call the plan at the number on the back of your ID card to learn about these types of programs available to you.

Helpful numbers in an emergency

If you believe you need help right away – for yourself or a loved one – call 911 or use the emergency numbers listed here.

• Substance Use Helpline: (855) 780-5955
  • If you or a loved one are experiencing signs of addiction, call this confidential helpline to get support, guidance on treatment options, help finding a network provider and answers to your questions.
• National Domestic Violence Hotline (800) 799-7233 (TTY: (800) 787-3224)
  • Get help with crisis intervention, information and referrals to local services for victims of domestic violence and those calling on their behalf.
• 988 Suicide and Crisis Lifeline
  • If you or someone you know is struggling or in crisis, help is available. Call or text 988 toll-free or chat online at 988lifeline.org/chat. Both services are available 24-hours, and offer confidential support, and prevention and crisis resources for you or your loved ones. For TTY users, use your preferred relay service or dial 711 then 988.
• The Crisis Text Line
  • The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor. You can either text “Home” to 741741 or go online to www.crisistextline.org/ for more information.

Questions?

If you have questions about your coverage or need assistance locating mental health providers, call United Healthcare^® customer service toll-free at (855) 853-0453 (TTY 711), from 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT Saturday.