Customer service available only by phone and email
Hours changed to 8 a.m. – 5 p.m. CT
The ERS building is closed to the public—including ERS members.
Learn more about ERS customer service changes due to the coronavirus.
200 E. 18th St
Austin, Texas 78701
7:30 a.m. - 5:00 p.m., Monday - Friday
Drop box available 24/7
Driving directions and parking instructions
ERS is a tobacco free facility.
(877) 275-4377 (Toll-free)
TTY: 711 or (800) 735-2989
7:30 a.m. - 5:30 p.m., Monday - Friday
P. O. Box 13207
Austin, Texas 78711-3207
When you need to send a fax to ERS, please include a cover sheet that includes only:
Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 7:30 a.m. – 5:30 p.m., Monday – Friday.
We are NOT able to do the following by email:
Fields marked with an asterisk are required.