Contact ERS

Contact ERS


Additional Resources

Physical Address

200 E. 18th St 
Austin, Texas 78701
7:30 a.m.-5:00 p.m., Monday - Friday
Drop box available 24/7.
Driving directions and parking instructions
ERS is a tobacco free facility.


(877) 275-4377 (Toll-free)
TDD/TTY: 7-1-1 or (800) 735-2989 
7:30 a.m.-5:30 p.m., Monday - Friday

Mailing Address

P. O. Box 13207 
Austin, Texas 78711-3207
ERS is a tobacco free facility


(512) 867-7438
When you need to send a fax to ERS, please include a cover sheet that includes only:

  • Your name;
  • Your contact information;
  • Your Employee ID or the last four digits of your Social Security number; and
  • A brief explanation of the issue.

interactive Google map

Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 7:30 a.m. – 5:30 p.m. , Monday – Friday. 

We are NOT able to do the following by email: 

  • Change insurance coverage,
  • Update account information, and 
  • Begin the retirement application process.

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