Contact ERS

Contact ERS 

 

Additional Resources

Physical Address

200 E. 18th St 
Austin, Texas 78701
8:00 a.m. – 5:00 p.m., Monday - Friday
Drop box available 24/7
Driving directions and parking instructions
ERS is a tobacco free facility.

Phone

(877) 275-4377 (Toll-free)
TTY: 711 or (800) 735-2989 
8:00 a.m. – 5:00 p.m., Monday - Friday

Mailing Address

P. O. Box 13207 
Austin, Texas 78711-3207

Fax

(512) 867-7438
When you need to send a fax to ERS, please include a cover sheet that includes only:

  • Your name,
  • Your contact information,
  • Your Employee ID or the last four digits of your Social Security number and
  • A brief explanation of the issue.

interactive Google map

Email

IMPORTANT NOTICE
Through November 30, if you have been locked out of your ERS OnLine account, you may be able to unlock it by clicking the “Forgot Password?” link on the login page. You will get a temporary password by email, which will allow you to access your ERS OnLine account without calling ERS.

Emails are answered as soon as possible. You must use your email address that is on file with ERS to receive personal account information. For an immediate response, please call 8 a.m. – 5:00 p.m., Monday – Friday. 

We are NOT able to do the following by email: 

  • Reset your password or unlock your account
  • Summer or Fall Enrollment updates
  • Change insurance coverage
  • Update account information  (including, but not limited to: mailing address, phone number or email address)
  • Begin the retirement application process
  • Call you or schedule a callback
  • Schedule an in-person meeting with a retirement counselor. (You can discuss your retirement and complete the application process by calling us. You do not need to schedule a visit.  If you prefer to make an appointment, please click here.)

Fields marked with an asterisk are required.

Select a Topic:*


Enter security code:
 Security code