Customer Service is available by phone 8 a.m. to 5 p.m. CT, Monday through Friday, and by email.
Like many organizations, we are facing pandemic-driven staff shortages. As a result, it is taking us much longer than normal to answer calls and emails, and to process death benefits. We sincerely apologize for any delays. We are committed to providing the best service we can with the resources available at this time. Thank you for your patience.
On September 4, 2012, ERS submitted to the Texas Legislature two comprehensive studies on state employee health and retirement benefits.