Customer Service is available by phone and email 8 a.m. to 5 p.m., Monday through Friday, and by email.
Like many organizations, we are facing pandemic-driven staff shortages. As a result, it is taking us much longer than normal to answer calls and emails, and to process death benefits. We sincerely apologize for any delays. We are committed to providing the best service we can—as safely as possible and with the resources available at this time. Thank you for your patience.
Members can do some activities themselves through their self-service ERS OnLine accounts and can get information about coverage by contacting the benefits plan directly.
On September 4, 2012, ERS submitted to the Texas Legislature two comprehensive studies on state employee health and retirement benefits.