Customer Service is available by phone and email 8 a.m. to 5 p.m., Monday through Friday.
Wait times are lengthy due to high call and email volume. We appreciate your patience as we support members.
Members can do some activities themselves through their self-service ERS OnLine accounts and can get information about coverage by contacting the benefits plan directly.
Learn more about ERS customer service changes due to the coronavirus.
Who is eligible for GBP insurance benefits?
Once you leave state employment, you may be eligible to continue benefits coverage for up to 18 months through COBRA by paying premiums directly to ERS.
Please see the Insurance Benefits in Retirement page for information about your insurance benefits as a retiree.
COBRA is limited to benefits that you have on the last day of employment. If you choose COBRA continuation coverage, you must pay 100% of the premiums for yourself and any covered dependents.
You can leave your retirement account with ERS, or take it with you.
Learn more about your optional benefits when leaving state employment.
COBRA allows for continuation of coverage for a maximum of 18 months, but is limited to the benefits you have when you leave employment.
Automatic Withdrawal Cancellation of Insurance Premiums