Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
HMOs are network-restricted health plans available only to members and their eligible dependents that live or work in certain Texas counties. HMO provider networks are much smaller than the statewide network in the HealthSelectSM plans. Members typically pay full cost for care received from providers outside the network (except emergency care). HMO premiums are usually lower than HealthSelect premiums. Each HMO includes comprehensive prescription drug coverage administered by the HMO directly.
Serving the San Antonio area
Effective September 1, 2019, KelseyCare powered by Community Health Choice is no longer available to employees and retirees of State of Texas agencies and higher education institutions.
Serving central Texas
Texas law authorizes ERS to charge a premium to any person enrolled in a Texas Employees Group Benefits Program (GBP) health plan who uses tobacco products, including e-cigarettes and vaping products. Read about ERS’ tobacco policy.
Opt-Out Insurance Credit Fact Sheet