Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. View details at Tobacco Policy and Certification.
Certify your tobacco use status or the status of a covered dependent through your ERS OnLine account:
You also can certify by calling ERS toll-free at (866) 399-6908.
Choose to Quit is a program that encourages a tobacco-free lifestyle and allows tobacco users to have their tobacco user premium waived for the plan year. (Program rules apply.) View program requirements at Choose to Quit FAQs.
If you have witnessed someone insured through the GBP, including a dependent, using a tobacco product five or more times within the past three consecutive months, please report this information to ERS. Click here to report tobacco fraud.