Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
Please help ERS cut costs and preserve benefits by choosing NOT to receive a paper copy of the Your ERS Connection newsletter.
Don’t worry—you won’t miss out on critical benefits information if you choose not to receive a paper copy. As long as your email address is correct, you will still receive an email with a link to the electronic version of each issue of the newsletter when it is published on the web.
The electronic newsletter contains all the same information as the paper version, and is generally available a week before you would receive the paper version.