Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
As a State of Texas employee, Voluntary AD&D coverage comes with your Basic Term Life and Optional Term Life insurance. You can also elect Voluntary AD&D coverage for yourself and your eligible dependents. This benefit provides additional protection for you and your family if you or an eligible dependent has injuries from or dies in an accident.
Monday - Friday, 8 a.m. - 5 p.m. CT
600 Congress Avenue, Suite 2160 Austin, TX 78701