Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
When you experience a qualifying life event (QLE), you have the opportunity to add or change coverage for yourself or additional family members. The following QLEs will allow you to add and/or drop you, your spouse, and/or child(ren) to coverage within the first 31 days of the event.
If changes are not made within 31 days of the event, you will need to wait until the next enrollment period. Note: Changes are effective the first of the month following your qualifying life event date with the exception of the birth of a child, adopting a child and gaining a medical support order (MSO) in which coverage takes effect as of the QLE date.