ERS surveys give helpful feedback from employees and retirees

ERS surveys give helpful feedback from employees and retirees

August 5, 2020
group photo of adults and childrenThe overwhelming majority of state employees and retirees are satisfied with the Texas Employees Group Benefits Program (GBP) and the State of Texas Retirement program, according to recent Employees Retirement System of Texas (ERS) member surveys. 

Two separate surveys asked for members’ opinions about GBP benefits, such as health and dental insurance, and retirement benefits. More than 6,700 employees and retirees of Texas state agencies and higher education institutions completed the surveys in November and early December 2019.

Valuable benefits that help with employee retention

Of those who responded to the GBP survey, almost 85 percent are satisfied with their GBP health insurance and related benefits. More than three-quarters of respondents to the retirement survey said the retirement program is a major reason they work for the state. 

Almost two-thirds of survey participants agreed the GBP is a major factor in their decision to continue working state employees. Most of the positive feedback came from employees who have been with state agencies and institutions longer. Employees who plan on leaving their agency or institution before they’re eligible to retire were less enthusiastic about their benefits.

Health insurance: reasonable costs and interest in wellness program incentives

female doctor talking to patientThe GBP survey asked members about specific features of their health coverage. Of those surveyed, almost three-quarters agreed that the state’s contribution to monthly health insurance premiums is reasonable, and about two-thirds agreed that out-of-pocket costs—like copays and coinsurance—are reasonable. More than half of Consumer Directed HealthSelectSM participants were satisfied with the plan’s contribution to their health savings accounts (HSAs) and about two-thirds were satisfied with the HSAs. 

The surveys also asked about wellness programs in the GBP health plans, such as care management, weight management, fitness and tobacco cessation. Of those surveyed, the majority said they would be more likely to participate in wellness programs if there was no cost for them or if participating in the programs led to lower premium payments. (Many of the wellness programs are available at no cost to health plan participants.)

Understanding the benefits

Knowing how to use the benefits is almost as important as having the benefits, and ERS wanted to gauge how well our members understand their insurance and retirement. The majority of respondents to both the GBP survey and the retirement survey said they understood those benefits. The ERS website and individual insurance plan websites are the most popular sources of information about ERS benefits. 

Important feedback from members

ERS regularly seeks input from members about their benefits and generally conducts member surveys every few years. The last survey took place in 2014. We thank everyone who took the time to participate in the survey. 
 
The University of Texas at Austin’s Institute for Organizational Excellence (IOE) conducted the 2019 survey. You can read the IOE’s full report of survey results here.