Customer service is available only by phone and email. Phone hours are 8 a.m. – 5 p.m. CT Monday – Friday. The ERS building is closed.
Learn more about ERS customer service changes due to the coronavirus.
The State of Texas Retirement program is a defined benefit retirement plan for eligible employees of State of Texas agencies, with mandatory participation.
Customer Service Hours Monday - Friday, 7:30 a.m. - 5:30 p.m. CT Lobby Hours Monday - Friday, 7:30 a.m. - 5:00 p.m. CT
200 E. 18th Street Austin, TX 78701