Don't forget to activate your UCard
2-minute read
HealthSelect Medicare Advantage members: Start using your UCard Jan. 1
Starting Jan. 1, HealthSelectSM Medicare Advantage PPO participants will have a new medical ID card – the UnitedHealthcare® UCard – that combines medical and value-added benefits and rewards programs into a simpler, integrated experience. The UCard is your new HealthSelectSM MA PPO member ID card and more.
With the UCard, you can:
- Purchase over-the-counter (OTC) health care products with your Healthy Benefits + OTC benefit credit. (Don’t forget, you get $40 every quarter!)
- Make purchases online or in-store using your earned rewards dollars added to your UCard.
- Access participating gyms using your SilverSneakers® benefit – This may be needed only when attending new gym locations for the first time. Check with the facility.
Learn how to use your UCard; view your earned rewards balance, OTC balance or frequently asked questions; and more by visiting the UCard Hub on the member website.
The UCard includes the following safety features to protect you:
- A 16-digit card number
- A three-digit CVV
- An expiration date (MM/YY)
- A magnetic stripe – Swipe your UCard when it’s time to check out with your OTC purchases or rewards, just like you would with a credit or debit card.
You must activate your UCard to use it for Healthy Benefits + OTC, SilverSneakers and other value-added benefits. Here’s how:
- Visit activate.uhc.com or
- Call toll-free (866) 757-1864 (TTY: 711) or
- Scan the QR code in the letter your UCard was attached to.
You don’t have to activate the card to use it at a medical provider.
If you have questions about the UCard and want to speak to a dedicated Customer Service representative, please call toll-free (855) 853-0453 (TTY: 711), 7 a.m. – 7 p.m. CT, Monday – Friday and 7 a.m. – 3 p.m. CT, Saturday.
Why is OptumRx listed on the back of my UCard when Express Scripts is the administrator of HealthSelect Medicare Rx (Medicare Part D)?
Your HealthSelectSM Medicare Advantage Plan is a Part C Plan insured by UnitedHealthcare. This plan combines Medicare Parts A (which covers hospital care) and B (which covers medical services, equipment, preventive screenings and certain vaccines). UnitedHealthcare’s pharmacy provider is OptumRx. If you are a receiving a vaccine covered by Part B, like a flu shot or COVID vaccine, your HealthSelect Medicare Advantage Plan will cover it. Because it is a vaccine, UnitedHealthcare turns over the claims processing to OptumRx.
Your HealthSelect Medicare Rx plan covers your prescription drug benefits. This Part D plan is administered by Express Scripts. You should have a separate prescription drug card from Express Scripts to use when getting your prescription drugs.
If you’re ever unsure whether to use your HealthSelect Medicare Advantage UCard or your HealthSelect Medicare Rx card from Express Scripts, you can ask the provider or just give them both cards.
What happens to the earned rewards on my Visa® Rewards Card?
Any previously earned rewards on a Visa® Rewards Card will remain on that card and can be used until the expiration date on the card. Rewards will not transfer to your UCard.
Can I use the UCard when getting my prescriptions?
Continue to use your HealthSelectSM Medicare Rx card from Express Scripts for your prescription drugs covered under the prescription drug plan. You should use the UCard when buying diabetic supplies, getting certain vaccinations and using other services or products covered under the medical plan. If you’re not sure which card to use, give both to the provider; they will know.
Want to learn more about your benefits?
Visit HealthSelect-MAPPO.com.